Returns & Refunds

1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Fast Forward Technology’s website. A return request must be raised within 7 days of the date of delivery at help@FFT.com.pk
2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty. For more information on warranty claims, please guarantee/ warranty policy underneath the purchase.

Valid reasons to return an item:

1. Delivered product is damaged (i.e., physically destroyed or broken) / defective (e.g., unable to switch on)
2. Delivered product is incomplete (i.e., has missing items and/or accessories).
3. Delivered product is incorrect (i.e., wrong product/size/color, fake item, or expired)
4. Delivered product does not match product description or picture (i.e., product not as advertised)
5. Delivered product does not fit. (i.e., size is unsuitable)

Issuance of Refunds:

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is non-refundable and the amount paid for your returned product is refundable.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer the table below)